Flip: Enhancing Customer Service with Advanced Voice AI

ScOp portfolio company Flip is transforming customer support with its Voice AI platform, designed to replace traditional IVR systems with a seamless, conversational experience. Tailored for high-volume sectors like eCommerce and transportation, Flip’s solution automates support calls, creating a more efficient and customer-friendly service.

Comprehensive, No-Code Automation for Rapid Customer Support

With over 200 pre-built automations, Flip addresses common inquiries—such as order tracking and subscription management—without the need for human intervention. The platform’s no-code setup means companies can implement it rapidly, integrating smoothly with leading CRM and eCommerce systems to quickly provide high-quality automated responses to customer needs.

Continuous Learning and Improvement Through Listen Mode

Flip’s Listen Mode feature gathers insights from call flows to identify high-demand customer intents. By continually optimizing automations based on actual call data, Flip helps companies refine responses, prioritize frequently requested services, and enhance the overall customer experience.

Cost-Efficient Analytics and Flexible Pricing

Equipped with performance metrics, Flip’s analytics dashboard provides real-time insights on call volume, resolution times, and customer satisfaction. With zero upfront costs and a 7-day free trial, Flip’s performance-based pricing model ensures companies see value and ROI while managing support expenses effectively.

Seamless Integrations Across eCommerce and Transportation Platforms

With over 80 integrations, including Shopify, Salesforce, and other key platforms, Flip fits smoothly into existing workflows, creating a unified customer service experience. This broad compatibility supports seamless operations for brands across multiple customer touchpoints.

Why Flip Matters

By upgrading call automation with a responsive Voice AI, Flip enhances customer interactions and reduces operational strain. Its intuitive automations, continual improvements, and cost-effective pricing make it a powerful tool for brands focused on scaling their customer support efficiently.

For more information, visit Flip's website.

HealthArc: Advanced Digital Health and Remote Patient Monitoring Solutions

ScOp portfolio company HealthArc delivers an all-in-one digital health platform that combines remote patient monitoring (RPM), chronic care management, and AI-driven health analytics for proactive patient support.

What is HealthArc?

HealthArc is a digital health platform that enhances patient care and clinical workflows through remote monitoring tools, supporting patients with chronic conditions outside of traditional healthcare settings. Designed for healthcare employers, providers, and payers, HealthArc integrates with existing healthcare infrastructures to boost patient engagement and outcomes while streamlining clinical operations.

Unified Remote Patient Monitoring Platform

The HealthArc RPM platform connects patients and care teams seamlessly, offering real-time patient data monitoring. With access to over 40 FDA-approved, cellular-enabled medical devices, HealthArc provides accurate data tracking and empowers providers to make timely interventions, supporting enhanced patient adherence and improved health outcomes.

Device and Data Integration for Comprehensive Care

HealthArc integrates data from a broad array of connected devices, such as blood pressure monitors, glucometers, spirometers, and continuous glucose monitors, which cover numerous health metrics. This interoperability ensures that HealthArc’s platform can serve as a central hub for healthcare providers to efficiently gather and analyze patient data in real time.

Automated Clinical Pathways and Care Coordination

Using AI-driven insights, HealthArc’s platform helps clinical teams focus on at-risk patients through automated communication and escalated interventions. The software incorporates clinical pathways for disease-specific care, simplifying complex workflows and enabling providers to prioritize patient care based on real-time metrics.

Seamless Billing and Reimbursement Documentation

With automated billing documentation for RPM, Chronic Care Management (CCM), Principal Care Management (PCM), and other care services, HealthArc simplifies claim submissions and ensures providers can capture all eligible reimbursements. This feature reduces administrative burdens while enhancing the financial sustainability of virtual care programs.

Benefits of HealthArc

HealthArc’s platform boosts patient outcomes and engagement, optimizes clinical workflows, and reduces healthcare costs. By focusing on preventive and continuous care, HealthArc enables healthcare providers to address patient needs proactively, improving health outcomes and operational efficiency.

For a deeper look at HealthArc’s offerings, visit HealthArc's website.